Alignment with business

Alignment with business objectives Organizations today make significant investments in information technology resources to support business processes. The value meaningful and relevant to the use of this information is for organizations, determined that all processes relating to production, administration and service utilization of Information Technology (IT) should be optimally managed and controlled to ensure the quality of information, support compliance with business objectives. The processes of data and information product of the operations and business processes require the application of techniques and control measures in the framework of a management system to ensure the provision of services and reducing vulnerability to risk generating threats endanger the stability of the system operational, organizational and macro business system.All this justifies the need to optimize IT resources in support of and alignment with business goals through effective processes of “IT Service Management. In organizations there is an IT organization that generates and provides IT services and a group of internal customers (users) and external demand and expect such services and their timely delivery with quality. The relationships and communications between the supplier of IT and IT customers should be channeled through a system that ensures the optimization of the processes of service delivery and support through the consolidation of IT service management. Investments in IT infrastructure and information assets of organizations are becoming increasingly important, which justifies the implementation of systems to ensure process performance based on IT services to ensure the reduction of TCO (TCO) and return on investment (ROI) reasonable.So far, only a few companies with a high level and size have made and incorporated into its organizational culture and business plans, processes, IT Service Management based on internationally accepted best practices. This new paradigm based on the service must have an approach to organizations of any size, companies must adopt and adapt these best practices with an integrated “Quality of Service” and opportunity for business change with the implementation of updated standards. This paradigm is based on continuous improvement of IT Service Culture. The products and services of these frames are oriented to the implementation of established systems for continuous improvement in the management of information technology services in alignment with business objectives, from end to end since the diagnosis and planning phases to the implementation, monitoring, supervision and optimization.The trend of IT Service Management based on promoting and supporting implementation of best practices, frames of reference and internationally accepted standards such as ISO / IEC 20000, ITIL, ITSCMM, COBIT, ISO / IEC -17,799 – 2700X and other.

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