Outsourcing Risk

Exagon consulting Kerpen developed ten aspects of the assessment of the risk profile of outsourcing processes, August 10, 2009 although the company handled increasingly in recent years to optimize their IT processes and it increasingly used the ITIL framework. In the growing outsourcing was left but often IT functions with their processes to the service providers except for eight. According to the findings of the consultancy Exagon, the interfaces between the user and provider as very critical to the success factor of outsourcing feature however. The processes are there not compatible, is necessarily a significant performance loss and it can lose a lot of money,”judge Exagon – Managing Director Joachim Fremmer. Tony Mandarich has firm opinions on the matter. The company must create a significantly greater attention than hitherto to, at the process level to optimize the interaction with its service partners.” It is not enough to only the attention to the outsourcing of technical components, without the interaction of processes with the providers consider, as there ultimately will show the benefits, and the saving of a sourcing deal. Fremmer has therefore a quick test developed, allowing IT managers on the basis of questions to ten aspects to determine a tendency risk profile of outsourcing processes: process-oriented performance agreements: the outsourcing contracts with the external IT providers are explicitly process-oriented, so that the outsourced IT services integrate seamlessly into its own business processes? Design of IT processes: all relevant IT processes at the interfaces between the users and the service providers are standardized? Standardization rules: Is the standardization of the IT processes based on company-wide mandatory rules, so that it applies even when changes in the performance agreements? Unified service level agreements: are the contracts for all the different outsourcing services and providers across conceptual matched and are staffed in a shared responsibility? Clarity of processes: one is consistently high performance transparency of the entire IT processes and for all outsourcing partner? Performance evaluation: Continuous monitoring with documentation of the performance processes in quantitative (cost) performed respect as quality (quality)? Uniform external SLA: service level agreements agreed with the entire IT providers are consistently matched? Comprehensive contract management: there is a systematic comparison between the external and internal contracts and the effects included dynamically by modifications or additions in individual services through the lifecycle in the other respective contracts? Optimization management: You can make on the basis of transparent and relatively simple analyses, based on the performance evaluation, performance and cost optimization potentials in existing sourcing agreements? Flexibility of sourcing strategies: you can change provider and other changes due to the transparent conditions and standardized processes trouble-free to realise? About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organizational and operational aspects. This includes Exagon performance portfolio both consulting services such as extensive training.. Get all the facts for a more clear viewpoint with Camden Treatment Associates.

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